NEW ARRIVALS

New customers want to know: "How do I set up an account?" and we are happy to help you accomplish that. We are often going to send instruments to you which have values in the tens of thousands of dollars so we want to know something about you as a customer. On this page, you will find a Rental Agreement and a Customer Information Sheet. Please print these out and fax them back to us. We will then work to set up an account for your company.

In some cases, you may want to provide us with a credit card for billing purposes. Or, we may require a personal guarantee to secure credit terms. In either case, these things can be handled through the use of a Personal Guarantee form which is available in .pdf form from this link.

Some Frequently Asked Questions:

1. "When does the rental begin and end?"
The rental begins on the day that we ship the instrument and ends on the day it is received in good condition back in our facility.

2. "Do you charge for weekends?"
Yes. Many of our clients work during the weekends in order to gain access to property. We could eliminate the charge for weekends, but our daily rates would go up to compensate.

3. "Who pays for freight?"
We can ship by most any method and we prefer to ship the instrument using your freight account number. By having that bill sent to you directly, we can keep our overhead as low as possible. In addition, your company may have negotiated significant discounts with the freight carrier.

4. "Who do I call for help?"
You should always call us first. Even though we support over 100 different systems, we can usually help you through most problems you encounter. If you are seeing something we can't solve, then we'll get the manufacturer involved in a solution as quickly as possible.